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General conditions of sale

Article 1. The Tourist Office is authorised, within the framework of the law of 13th July, 1992, to ensure the reservation and the sale of all types of services, leisure and general enquiries within their zone of intervention. They facilitate the actions of the public by offering a choice of services. The Tourist Office represents local service providers and organisations who serve the tourist industry and who have given a mandate for them to act on their behalf.

Article 2. Duration of the service: the customer signatory of the contract concluded for a given duration will not be able in any circumstance to prevail himself of any right to remain in the area of the service. He must leave on the contracted date.

Article 3. Responsibility: the Cassis Tourist Office which offers services to a customer is the only representative of this client and answers only to him regarding the execution of the obligations rising from these conditions of sale. The Municipal Tourism Office of Cassis cannot be held responsible for any chance occurrences, extenuating circumstances or the actions of anyone outside the organisation and the boundaries of the service provided.

Article 4. Reservation: a reservation becomes concrete when a deposit of 30% of the total price along with a copy of the reservation contract signed by the customer is received by the Municipal Tourist Office of Cassis before the deadline stated on the contract.

Article 5. Payment of the balance: The customer formally commits himself to paying the Municipal Tourist Office of Cassis on presentation of an invoice the agreed price for its services The remaining balance becomes payable one month before the beginning of the service. Customers who have not paid any outstanding balance by the agreed date, except by prior agreement, will be regarded as having cancelled his trip,.

Article 6. Late Bookings: in the event of inscription less than 30 days before the beginning of the service payment will be required in full at the time of reservation, except by prior agreement.

Article 7. Booking Confirmation: A Booking Confirmation will be sent to the customer and must be presented to the Tourist Office on arrival.

Article 8. Arrival: The customer must present himself on the specified day and at the time stated on the contract. In the event of late arrival or last minute cancellation the customer must inform the Municipal Tourist Office of Cassis as well as the service provider whose name appears on the sale agreement.

Article 9. Customer Cancellations: notification of any cancellation must be made in writing and by registered post to the Municipal Tourist Office of Cassis. Refunds for customer cancellations will be paid as follows:
Cancellation more than 30 days before the date of the trip: 10% of the total price will be retained by the Tourist Office.
Cancellation between 30-20th day (inclusive) before the start of the service will result in a refund of 75% of the total price.
Cancellation between 19-8th day (inclusive) before the first day of the trip will result in a refund of 50% of the total price.
Cancellation between 7th-2nd day (inclusive) before the first day of the trip will result in a refund of 10% of the total price.
In the case of a client failing to present themselves on the first day of the trip there will be no money refunded.
In the event of reduction in numbers taking place before the final payment a revaluation of the cost of the trip will be considered.

Article 10. Modification of a substantial element within the contract by the Municipal Tourist Office of Cassis: When before the first day of the contracted service; the Municipal Tourist Office of Cassis is obliged to modify one of the essential elements within the contract, the customer can, without prejudice, make a claim for compensation for any possible damage or inconvenience caused and, after having been informed by the vendor by registered post can either terminate the contract and claim for an immediate 100% refund, or accept the modification or the substitution of proposed services by the vendor: an endorsement of the contract specifying the changes is then signed by both parties. Any reduction in price caused by these changes will be deducted from the final amount due to the vendor. If the price of the modified service falls below the sum already paid to the vendor this sum will be refunded to the client on the first day of the trip.

Article 11. Failure of the vendor to provide the services stated in the contract: when in the course of service the vendor is unable to provide the majority of the services listed in the contract and that represent a considerable percentage of the price honoured by the purchaser, the Municipal Tourist Office of Cassis will, without prejudice, claim compensation for any damage or inconvenience caused and will propose an alternative service and will refund any difference in price to the customer. If the vendor cannot propose a suitable replacement service or if the replacement service is refused by the purchaser for valid reasons the vendor will refund a sum calculated on the same basis as if in the event of cancellation by the vendor (Article 12).

Article 12. Cancellation by the vendor: in the event of cancellation by the Cassis Tourist Office before the first day of the trip, the customer must be informed by registered post. The customer will receive, without prejudice, an immediate 100% refund. He will receive moreover he will be able to claim for an allowance for any inconvenience caused. These provisions do not apply when an amicable agreement has been reached for the client to accept alternative services from the vendor.

Article 13. Interruption of the service: in the event of interruption of the service by the customer no refund will be given.

Article 14. Capacity: the contract is drawn up for a precise number people. If the final number of people exceeds the capacity of envisaged by the service, the service provider can refuse the additional customers, break the contract or propose alternative lodging for the additional people (in this last case the price of the service remains at the discretion of the Municipal Tourist Office of Cassis).

Article 15. Insurance: the customer is responsible for all damage occurring as a result of his actions. He is encouraged to take out a civil liability policy.

Article 16.Hotels: prices include room rental and breakfast, half-board or full board. Single supplements apply.

Article 17. Other services: the conditions particular to the other stays are addressed by the Municipal Office of Blackcurrant Tourism with the proposal and the description of the service.

Article 18. Litigation: any complaint relating to a provided service must be made, in writing, directly to the Municipal Tourist Office of Cassis during the first three days of the trip. In the event of persistent dissatisfaction, an official complaint can be forwarded to the quality of service department of the National Federation of Tourist Offices which will endeavour to reach an amicable agreement.
Any litigation bearing on the application of these general conditions will be directed to the county court of the department of the Municipal Tourist Office of Cassis. The Municipal Tourist Office of Cassis has a professional civil liability insurance policy with "Generali Assurances".

Particular Conditions of sale :
TARIFFS include all taxes and are listed as "starting from". Additional charges could be applied depending on the program. Menus and opening hours mentioned are indicated as a guide only and may be subject to change. Transport remains the responsibility of the client and the Cassis Tourist Office can, at the request of the client, reserve a coach and driver on their behalf. Economic fluctuations can result in the modification of tariffs and services.

Important Note : : Every effort has been made to guarantee the accuracy of the information on this site. Nevertheless errors can occur. All descriptions of prices, dates and details on these pages must be reconfirmed by our office at the time of the reservation. Moreover, we draw your attention to the fact that all photos and illustrations contained within these pages are not contractual and could not in any way be held as an engagement of our responsibility.

Legal Information: : EPIC – N° de SIRET : 431 967 25 60 0022 Code APE : 633Z
N° Autorisation : AU.013.02.0001
Garantie Financière : 30 490 de l’APS 15 avenue carnot – 75008 Paris
Assurance R.C.P. : N° 56648346 auprès de Generali France assurances Société Anonyme d’assurances 5, rue de Londres – 75456 Paris