G E N E R A L T E R M S O F S A L E
ARTICLE 1 – GENERAL PROVISIONS
1-1 In accordance with the Law of 22 July 2009, local tourism organizations which receive support from the state, local authorities or groups of local authorities can organize or sell, or support, in the general interest, the organization or sale of trips or stays for individuals or groups, services which can be provided in connection with trips or stays, including the issue of transport tickets, the reservation of rooms at hotels or in tourist accommodation and the issue of accommodation or food vouchers, tourism services, including the organization of visits to museums or historic monuments, tourism packages, and the organization and hosting of fairs, trade fairs and conferences or related events provided that these operations include all or some of the aforementioned services, where they facilitate reception or improve the holiday experience of tourists within their geographical area of intervention. Tourist Offices are local tourism organizations which are available to assist service providers and have entered into an agency agreement with them.
ARTICLE 2 – FORMATION OF CONTRACT
2-1 By ordering one or more services offered by the Tourist Office, the customer agrees unrestrictedly and unreservedly to be bound by these general terms of sale, which are visible and can be consulted either in appendix to this booking contract or on the pages of the website https://www.ot-cassis.com/conditions-generales-de-vente-groupes.html
2-2 Bookings: All bookings shall be firm and final unless cancelled as specified in article 8 of these general terms of sale.
ARTICLE 3 – PRICES
3-1 Prices are quoted in euros, inclusive of VAT. Additional local taxes payable locally may be charged by the local authorities (tourist tax, visitors’ tax, etc.) and shall be payable by the customer.
3-2 Payment: For bookings of “tourist activities, services and packages” packaged products, 30% of the total value of the selected services will be payable at the time of booking and the balance will be payable 30 days before the services commence. For bookings of an individual “activity or service” product, the total price of the selected service will be payable at the time of booking. The down payment must be made 15 days at the latest after reception of the booking contract, after that deadline the booking will be considered to be null and void. Payment for the requested services may be made by bank transfer, credit card by phone to our groups team, in cash or by cheque made out to: REGIE MIXTE CENTRALE DE RESERVATION.
Any customer who has not paid the totality of the price for the tourist service at the latest 30 days before the start of the tourist service will be considered to have cancelled their booking and will be subject to the cancellation fees as stipulated in article 8 hereinafter.
3-3 Price revision: The price of the tourist service may not be modified by the Seller after formation of the contract, except in the cases exhaustively stipulated in article L211-12 of Tourism Law and at the latest 21 days before the start of the Tourist Service. In this respect, the booking information includes the possible price revision parameters and the way the price revision may be calculated according to said parameters. In no event may the Customer seek cancellation of the booking owing to the price revision except if, through the effect of said revision, the price increase is more than 8% with respect to the price initially agreed to at the time of Formation of the Contract.
ARTICLE 4 – SERVICE PROVISION
4-1 The duration of each service shall be as stated in the booking contract. Under no circumstances can the client rely on any right to remain on the premises after the service ends. For the proper performance of certain services, the customer must attend on the specified day at the stated times or contact the service provider directly.
4-2 Products, activities and tourist packages:
ARTICLE 5 – SUPPLEMENTS AND CHANGES BY THE CUSTOMER
Any services which are not included in the package must be paid for on the spot. Customers cannot alter the arrangements for their stay without the prior agreement of the Tourist Office. The customer shall pay the full cost of any changes which are not accepted. No refunds shall be issued for unused vouchers.
ARTICLE 6 – ASSIGNMENT OF THE CONTRACT BY THE CUSTOMER
The customer can assign his/her contract to an assignee who meets the same requirements as him/her for provision of the service. In this event, the customer must notify Cassis Tourist Office of his/her decision by way of a recorded-delivery letter no later than seven days before the service is due to commence.
ARTICLE 7 – CHANGES MADE BY THE TOURIST OFFICE TO AN ESSENTIAL PART OF THE CONTRACT
In cases where, prior to the date when the service is due to commence, the Tourist Office is obliged to change an essential part of the contract, the customer can, without prejudice to any actions for compensation for any losses suffered, and after being informed of this by the Tourist Office by any means:
ARTICLE 8 – CANCELLATION BY THE CUSTOMER
8-1 In the event of partial cancellation, the price may be adjusted upwards or downwards depending on the services, and any decisions to provide certain services free of charge may be changed as a result. Notice of any full or partial cancellations must be given directly to the enquiries department either by post or email between Monday and Friday except public holidays: Office de tourisme de Cassis, Quai des Moulins, 13260 Cassis or by email to firstname.lastname@example.org.
Any cancellation sent directly to the tourist service providers or the guides will not be considered to be valid and will remain payable in totality. Any dossier validated by a purchase order engages the customer. No down payment is made but in the case of total cancellation by the customer, the cancellation fees such as stipulated in article 8-2 will apply.
If the customer has taken out insurance against cancellation, the provisions of the insurance contract that cover refunds should be consulted.
ARTICLE 9 – CANCELLATION BY CASSIS TOURIST OFFICE
9-1 Where Cassis Tourist Office cancels the service before it begins, it must notify the customer by way of a recorded-delivery letter. Without prejudice to any actions for compensation for any losses suffered, the customer will be reimbursed immediately and without penalty for the amounts paid, and will also receive compensation in an amount equal to the penalty that (s)he would have had to pay if the cancellation had been initiated by him/her on this date as specified in article 8 of these general terms of sale. These provisions shall not apply where an amicable agreement whereby the customer accepts a substitute service offered by the Tourist Office is reached.
ARTICLE 10 – INTERRUPTION OF STAY
In case of interruption of the Tourist Service by the Customer before the stipulated term, no refunds will be made by the Seller.
ARTICLE 11 – LIABILITY
11-1 The Tourist Office which offers services to a customer shall be this customer’s sole point of contact and shall be answerable to him/her for the performance of the ordered services and the obligations arising out of these terms of sale.
ARTICLE 12 – FORCE MAJEURE
12-1 Force majeure means any event beyond the control of the parties which is unforeseeable and insurmountable and prevents either the customer, or travellers, or the agency or service providers involved in arranging the trip from providing one or more service(s) or performing all or part of the obligations stipulated in the contract. This includes weather conditions (bad weather, storms, etc.), water conditions (rises in water levels, flooding, etc.), closure of establishments, and geographical conditions.
ARTICLE 13 – PERSONAL DATA
13-1 Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, otherwise called the General Data Protection Regulation or GDPR, as well as Law No 2018-493 of 20 June 2018 relative to the protection of personal data, set out the legal framework that applies to the processing of data of a personal nature.
In the framework of its activity as a seller of Tourist Stays and Services, the Seller implements and performs processing of data of a personal nature relative to the Customers and Beneficiaries. Pursuant to article 12 of the GDPR, the Cassis Tourist Office has formalised the rights and obligations of the Customers and Beneficiaries with respect to the processing of their data of a personal nature in a document called “terms & conditions”, that can be accessed at: https://www.ot-cassis.com/mentions.html and on request from the Cassis Tourist Office . For any additional information of a more general nature on the protection of personal data, anyone interested is invited to consult the CNIL (French Data Protection Authority) website: www.cnil.fr.
The customers have the right to access, amend, correct and delete data which concerns them. To exercise this right, they can contact the data protection officer of the Tourist Office: Office de Tourisme de Cassis – D.P.O. - Quai des Moulins 13260 Cassis France - email@example.com
ARTICLE 14 – PHOTOGRAPHIC ILLUSTRATIONS
The photos shown in our documentation are not in any way contractually binding.
Cassis Tourist Office holds a travel organiser’s civil liability insurance policy with GENERALI, which was taken out through Siffrein-Blanc Assurances – 37/39 boulevard Vincent Delpuech – 13006 Marseille and a financial guarantee in the amount of €30,000 underwritten by Association Professionnelle de Solidarité du Tourisme – 15, Avenue Carnot – 75017 Paris, to cover the consequences of the professional civil liability that it may incur as a local tourism organisation which is authorised to offer products for sale.
ARTICLE 16 – COMPLAINTS/DISPUTES
16-1 Any complaints about a service which Cassis Tourist Office was responsible for providing under the contract for the stay which was entered into with the customer must either be made to Cassis Tourist Office during the stay, or sent by way of a recorded-delivery letter to the Tourist Office within 10 days following the date on which the service was provided, to the following address:
SPECIAL TERMS OF SALE
Prices are quoted inclusive of all taxes and on a “from” basis for a minimum of 20 participants except where otherwise indicated for the all-in package.
OFFICE DE TOURISME DE CASSIS