Update date: 04/14/2020
SPECIAL COMMUNIQUE - COVID-19 SITUATION
POSTPONEMENT OF TRIP
The health of our employees and customers is the priority of the CASSIS TOURIST OFFICE.
In order to respect the containment system set up by the French government, all our offices are closed to the public.
This is why our team is doing its utmost to support you and is redoubling its efforts to continue to assist and accompany you in the weeks and months to come in #CASSIS destination.
Dear Customers, Dear Partners,
Our daily goal is to bring you a smile and happiness when you come to our destination.
Being able to go on holiday in a group, discovering new places and enriching yourself through contact with others is what drives us throughout the year to allow you to live a unique customer experience. That's why, despite these complicated times, we keep moving forward.
In an international context that is becoming more complex by the hour, the Cassis Tourist Office, like the entire profession, adopts the provisions recommended by the government, for all its customers who have purchased a package tour.
Following the new measures taken by the French Government on 16 March 2020, on 25 March 2020 and then on 14 April 2020, and in view of the case of force majeure, the Cassis Tourist Office has decided to postpone all its scheduled groups until 11 May 2020 inclusive at least, to a later date, with the issue of a credit note equivalent to the sums paid.
These credits are nominative and non-transferable, for an effective trip within 18 months, at the current rate of the new travel dates that will be selected.
All our customers affected by these postponements will be informed, officially and as soon as possible, of the new arrangements put in place.
Of course, in view of the new and unprecedented situation, the measures set out above may be modified at any time, with immediate effect, depending on how the situation evolves, in the interest of all.
The Ordinance on the financial conditions for terminating certain tourist travel and holiday contracts in the event of exceptional and unavoidable circumstances or force majeure "NOR: ECOC2008134R/Blue-1" adopted at the end of the Council of Ministers of 25/03/2020, modifies the obligations of professionals to enable them to offer their customers, for a strictly determined and limited period of time, a refund in the form of a proposal for an identical or equivalent service, or by means of a credit note valid over a long period of EIGHTEEN MONTHS.
We share your concern and we understand your requests and expectations.
This is why, in order to remain available, we invite you to send us an email for any request and query related to travel postponements or for any other question via the address: email@example.com
In spite of the seriousness of this new and complicated situation, the CASSIS TOURIST OFFICE makes every effort to ensure you a quality follow-up, fast and efficient, and remains animated by the pleasure of being able to welcome you numerous in group on our destination #Cassis after this period.
We count on your kind understanding and thank you for it.
We would also like to thank everyone for the trust you regularly place in us. Once this period of crisis is over, we will be ready to resume our activity, all of us more mobilized than ever.
In the meantime, the Cassis Tourist Office wishes you all a lot of courage and patience and encourages you to protect yourself and others by staying at home as much as possible.
Thank you for your confidence.
Cassis Tourist Office